Frequently Asked Questions
1. How do I send you a file correctly?
Use our SeePrint(tm) print driver or use the "Send A File" button on the home page. To learn about our digital standards please see, Quality Brand File Submission Standards.
2. What are Author Alterations?
Changes made to a document that go beyond the original work we were asked to do. Author alterations will be billed at the applicable rate. Check with Customer Service for this rate.
2. Why we prefer PDF or Postscript files?
Follow this link. Why a commercial printer wants a PostScript or PDF file.
4. What is the SeePrintTM Driver?
It is FREE and available only from Quality Brand. It will save you time and money. Download it today.
5. Are you using Microsoft Publisher?
Consult this article to help you prepare files for print. And don't forget to download, install and use the FREE SeePrint(tm) Driver. It works GREAT with Publisher.
6. How long to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
7. What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
8. Why we have digital standards?
Digital standards dictate how we handle customer files. Standards allow us to print to a customer's specification each and every time.